This course is designed for individuals recently assigned to Crisis Negotiations Teams. Topics to be covered include a historical and contemporary perspective of CNT, team structure and management, the Tactical Operations Center (TOC) (TOC) Concept, types of crisis situations, hostage taker profiles, tactical force options, negotiations processes, communication techniques, and negotiator stress.

This course is designed for experienced negotiators and covers topics such as management of the hostage/barricaded situation, psychologist’s rote during the negotiations process, communication techniques and negotiations strategies, review/analysis of negotiation/tactical incidents, communication role playing, psychological aspects of hostage negotiations, overview of the Tactical Operations Center (TOC) concept, cultural considerations during hostage negotiations, and participation in field training exercises.

This course is designed for patrol officers who are first responders to critical incidents. Topics to be covered include first responder concepts and responsibilities, types of critical incidents, communications techniques, surrender and transition techniques and negotiator stress.

This course is designed for police communications personnel who may be called upon to deal with a suicidal or mentally ill subject over the telephone. Topics to be covered include dealing with a barricaded suspect, active listening skills, communications techniques, and intervention techniques for crisis / suicide situations.

This course is designed for any officer, not just negotiators or tactical operators, who may be tasked with relaying information between the two teams at a critical incident. Subjects covered include information flow models, uses and suggested qualifications of a tactical liaison, selection and training and equipment needs. Several classroom scenarios wrap up the day, putting new skills to the test.