Frequently Asked Questions Print E-mail

 

MEMBERSHIP

Q:  How can I quickly update/change my email address?

A:  Use this link, also found on the main page of our website. Update Email

Q: Why isn't my password working?

A: All letters in your username and password must be entered in CAPS. Your membership may have expired. Your agency's firewall may be blocking the pop-up.

Q: How do I change my team's point of contact?

A: Please go here to change the team point of contact http://ntoa.org/site/member-resources/update-address-contact.html

Q: How do I change my mailing address?

A: Please go here to change your mailing address http://ntoa.org/site/member-resources/update-address-contact.html

Q: How can I access the secure areas of the website? My agency has a team membership.

A: Ask your team's "point of contact" person to give you the team's username and password.

 

TRAINING

Q: I want to register for a class but can't find the equipment list and location of training?

A: Please call NTOA training department at 800-279-9127, ext. 2 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Q: Where can I get a day-to-day agenda for an advertised class?

A: Please call NTOA training department at 800-279-9127, ext. 2 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Q: Why isn't the class I registered for showing on the training calendar?

A: Classes are removed from the training calendar about 4 weeks before the scheduled start date because the deadline for registration has passed. This does not mean the class is cancelled.

Q: How can I find out about hosting an NTOA training class at my agency?

A: Please call NTOA training department at 800-279-9127, ext. 2 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it or go to our website 

 
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