Back to Basics: Stress on the Negotiatorby Michael J. McMains and Wayman C Mullins (p. 13)
Can Police Negotiators Be Effectively Trained in Active Listening Skills?by Michael J. Asken, Ph.D., Craig A. Bowman, Allen J. Krawczel & Edward C. Murphy (p. 6)
Clearwater, Fla. PD's CNTby Roy Heinz (p. 1)
Taking a Solution Focus in Crisis Negotiating - Part Oneby Mike Webster, Ed.D. (p. 9)