Tactics Tactical Firearms Specialty Munitions High Risk Patrol Operations
Negotiations SWAT Management Explosives & Breaching Specialty Courses


Basic Crisis Negotiation (3 or 5 Days)

This course is designed for individuals recently assigned to crisis negotiations teams. Topics to be covered include a historical and contemporary perspective of CNT, team structure and management, the tactical operations center (TOC) concept, types of crisis situations, hostage-taker profiles, tactical force options, negotiation processes, communication techniques and negotiator stress. New negotiators will gain the skills necessary for resolving a variety of incidents.

Intermediate/Advanced Crisis Negotiations (3 Days)

This course is designed for experienced negotiators and covers topics such as management of the hostage/barricaded suspect situation, the role of the psychologist during the negotiations process, communication techniques and negotiation strategies, review/analysis of negotiation/tactical incidents, communication role-playing, psychological aspects of hostage negotiations, overview of the tactical operations center (TOC) concept and cultural considerations during hostage negotiations. Students will draw upon these concepts to resolve a negotiation incident in a field-training exercise on the final day.

Negotiations for First Responders (1 Day)
Patrol officers who are first responders to critical incidents need essential communication skills. Topics to be covered in this one-day seminar include first responder concepts and responsibilities, types of critical incidents, communications techniques, surrender and transition techniques and negotiator stress.

SWAT/CNT Tactical Liaison (1 day)

This course is designed for any officer, not just negotiators or tactical operators, who may be tasked with relaying information between the two teams at a critical incident. Subjects covered include information flow models, uses and suggested qualifications of a tactical liaison, selection and training and equipment needs. Several classroom scenarios wrap up the day, putting new skills to the test.

911 Dispatcher Crisis Communications (1 Day)

This course is designed for police communications personnel who may be called upon to deal with a suicidal or mentally ill subject over the telephone. Topics to be covered include dealing with a barricaded suspect, active listening skills, communications techniques and intervention techniques for crisis/suicide situations.

Contact the NTOA Training Department at 800-279-9127 ext. 1 or email training@ntoa.org

NTOA - P.O. BOX 797 DOYLESTOWN, PA 18901 - 800.279.9127